Post by Deleted on Jun 24, 2018 20:09:43 GMT -5
So I've learned something new and valuable this last week. If you want a company to snap to it and deal with a problem STAT, tweet it and @ them.
No more waiting on hold or for someone to answer my online complaint! If you complain on Twitter, they know the whole world can see it and so ZING you get a customer service rep eager to help.
Twice in the last two weeks I tweeted about an issue I had. One was the accuracy of my fitness tracker. Look, it's old, I got it for free from my insurance company, and so really, I was just being whiny on Twitter, not looking for help. But BANG, I got a response from Misfit and despite my being honest about getting it for free and having had it a couple of years, they sent me a replacement out for free. (Ha, then I had a problem with that one, so now they are sending me yet another one for free). Amazing!
Today I whined about how my milk went bad five days before the expiration date, which happens every fucking summer, and which I think is likely due to the fact that my local store employees often don't put milk in the fridge right away -- I've seen pallets of it in the aisles or on the sidewalk. Well! I'd mentioned that the store manager, who was very nice but I didn't have much sense anything would be done. But NOW the Twitter rep is going to have someone call me to discuss my v. serious milk issue. It would not surprise me if I got some free groceries out of this (which, while I wouldn't demand it, I'd accept because, to be fair, they owe me a good $50 in prematurely spoiled milk over the last couple years).
Heh. The main reason I buy milk there (it's Whole Foods) is because it is, weirdly enough, cheaper there, and I am, er, frugal. That said, with all the milk I dump prematurely when the weather is warm, maybe it isn't cheaper.
It's wild. I'm going to do this All. The. Time.
No more waiting on hold or for someone to answer my online complaint! If you complain on Twitter, they know the whole world can see it and so ZING you get a customer service rep eager to help.
Twice in the last two weeks I tweeted about an issue I had. One was the accuracy of my fitness tracker. Look, it's old, I got it for free from my insurance company, and so really, I was just being whiny on Twitter, not looking for help. But BANG, I got a response from Misfit and despite my being honest about getting it for free and having had it a couple of years, they sent me a replacement out for free. (Ha, then I had a problem with that one, so now they are sending me yet another one for free). Amazing!
Today I whined about how my milk went bad five days before the expiration date, which happens every fucking summer, and which I think is likely due to the fact that my local store employees often don't put milk in the fridge right away -- I've seen pallets of it in the aisles or on the sidewalk. Well! I'd mentioned that the store manager, who was very nice but I didn't have much sense anything would be done. But NOW the Twitter rep is going to have someone call me to discuss my v. serious milk issue. It would not surprise me if I got some free groceries out of this (which, while I wouldn't demand it, I'd accept because, to be fair, they owe me a good $50 in prematurely spoiled milk over the last couple years).
Heh. The main reason I buy milk there (it's Whole Foods) is because it is, weirdly enough, cheaper there, and I am, er, frugal. That said, with all the milk I dump prematurely when the weather is warm, maybe it isn't cheaper.
It's wild. I'm going to do this All. The. Time.
