Oh, United. I'm working under the assumption that this story is true. I see little reason to doubt it, though I could be wrong.
"Horrible shittiness" seems to be systemic with this company:
United Airlines is in freefall after video of a passenger being violently dragged off of the plane because it was overbooked went viral. Since then, stories about United’s transgressions have proliferated, included a bizarre tale of a man who was bitten by a scorpion on a United flight, but this story of a gay man being forced to leave behind his “previously-approved, DOT & TSA-allowed mobility device” on his honeymoon, is making the rounds of United horror stories.
The alleged victim of another of United’s despicable customer service policies, Trey Harris, wrote on Medium about how United forced him to abandon his Segway mini-pro at the gate in Newark, N.J., for his flight to San Diego for his honeymoon cruise, according to Mashable. He wrote that he uses the device as a mobility aid due to his spondylitis, which he explained is a type of autoimmune spinal arthritis that makes it difficult for him to walk.
Europe's budget airline EasyJet flew into a storm Sunday after it eanymerged a member of the ground staff at Nice airport in France had punched once of its passengers in the face while he was holding a baby.
To be clear, the passenger was the one holding the baby...
Dr. David Dao reached a settlement with United Airlines — just two weeks after he sustained a concussion and other injuries when he was forcibly removed from a flight, his attorneys said.